Frequently Asked Questions

An AI-powered media library that organizes, searches, and processes your photos and creatives at scale. Upload anything, find it instantly, run AI operations on thousands of images at once — all from one workspace.

Sign up with Google, GitHub, or email — no credit card required. You'll get 200 stored images, 200 free non-AI operations per month, and a $3 welcome credit to try any AI model.

No. The Free tier and your $3 welcome credit cover everything you need to evaluate Media Moana. A card is only required when you upgrade or top up pay-as-you-go credits.

Image generation (GPT-Image-2, Gemini 3 Pro Image, Flux-1 Krea), background removal (Rembg, Bria RMBG 2.0), upscaling and restoration (Clarity Upscaler, ESRGAN, SwinIR, Magic Image Refiner), face restoration (GFPGAN), and colorization (DDColor). Plus AI Chat for conversational image creation, 20+ built-in presets, and batch processing across thousands of images. The live model catalog with per-image USD pricing is in the app.

Three layers, all powered by Elasticsearch: native EXIF and file metadata (camera, lens, ISO, shutter, aperture); GPS-based location intelligence with reverse-geocoded country, city, and district; AI-powered understanding via object/scene detection and OCR text extraction inside images. Everything feeds into a unified filter system with 30+ dimensions.

Yes — nested folders, drag-and-drop moves, and tag-based organization. Build the structure that fits your workflow.

Standard: jpg, png, webp, bmp. Mobile: heic. RAW: dng, cr2, arw — processed server-side via libvips and libraw, no local install needed. Single file cap is 100 MB.

Free ($0): 200 stored images, 200 non-AI ops/month. Pro ($20/mo): 10,000 images, unlimited non-AI ops, $5 monthly credits. Max ($100/mo): 100,000 images, unlimited non-AI ops, $50 monthly credits — 10× Pro's scale for 5× the price. Every plan includes every AI model and feature; pay-per-use credits cover anything beyond your monthly quota. Every account also gets a one-time $3 welcome credit that never expires.

Yes, anytime from account settings. Upgrades are prorated for the rest of the period; downgrades take effect at the end of your current cycle.

We'll email you before you hit it. Upgrade for more headroom or delete files to free space — your existing files stay accessible regardless.

14-day money-back guarantee on new subscriptions. After 14 days, refunds are evaluated case-by-case — just contact support.

All files are encrypted in transit (HTTPS/TLS) and at rest. Industry-standard authentication, secure session management, and regular security audits.

Only you. Files are private by default. You can opt to share specific files or folders via secure sharing links with optional expiration and password protection.

No — never. Your media stays private and is only used to provide the service to you. Model providers are called for per-request inference only; nothing is retained for training.

Yes. Files are stored on AWS S3 with 11 nines (99.999999999%) durability, plus database backups with point-in-time recovery.

Account Settings → Billing. We support all major credit cards, processed securely through Stripe.

Yes, anytime from account settings. You keep access until the end of your current period, then revert to Free. Your stored media isn't deleted — you can resume later or download everything.

Settings → Account → Delete Account. This is permanent and removes all your media, folders, and data. Download anything you want to keep first.

Check your network first, then try smaller batches. If it persists, contact support — we'll look at server-side metrics for your account.

Latest versions of Chrome, Firefox, Safari, and Edge. Mobile browsers work for viewing and basic operations.

Email [email protected] or post in our Discord. We review every submission and prioritize by user impact.

Yes — REST API and CLI on every plan, including Free. Pay-per-use AI ops bill against your credit balance whether called from the web app, CLI, or API.