How Can We Help?

Use the support form on this page — pick the inquiry type and priority that match your situation. For real-time help and community discussion, join our Discord. For sensitive account or billing issues, email support@mediamoana.com directly.

Normal-priority requests get a reply within 24 hours; high-priority within 4 hours. We're a small team — be specific about what you tried, attach screenshots, and include the affected file name or media ID when possible.

Make sure you're using the same provider you originally signed up with (Google, GitHub, or email). If you signed up with email, the magic-link message can land in spam — check there first. Still stuck? Submit the form here with the email on the account and we'll help recover access.

Retry once — most failures are transient. If it persists, note the file name (or media ID), the format, and the file size, then submit the support form. Files over 100 MB are rejected by design.

Yes. Originals are downloadable from the library, and the REST API and CLI let you pull files programmatically. If you need a one-off bulk archive, contact support and we'll arrange it before you delete anything.

The changelog page lists every release. For known issues, planned features, and live discussion, our Discord is the fastest channel — the team is active there daily.